01167cam a22002294a 4500003000400000005001700004008004100021020001800062040000800080041000800088082002900096110003400125245005400159246002200213260006000235300002600295440004300321504006400364505045700428650002300885710002900908OSt20210619144517.0040211s2004    mau      b    001 0 eng    a9781591394372  cAEF  aeng00222nd ed.a658.4/056bHAV  aHarvard business review press00aHarvard business essentials :bcrisis management.30aCrisis management  aBoston, Mass. :bHarvard Business School Press,cc2004.  axix, 155 p. ;c24 cm. 4aThe Harvard business essentials series  aIncludes bibliographical references (p. 127-150) and index.0 aTaking stock of potential perils : what could go wrong? -- Avoiding the avoidable : an ounce of prevention -- Contingency planning : preparing today for tomorrow's problems -- Crisis recognition : where there's smoke there's fire -- Containment : preventing a bad situation from becoming worse -- Crisis resolution : the road to recovery -- Mastering the media : make it your story -- Learning from your experience : gather lessons where you find them. 0aCrisis management.2 aHarvard Business School.