crisis management Harvard business review press creator Harvard Business School text bibliography mau Boston, Mass Harvard Business School Press c2004 2004 monographic eng

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xix, 155 p. ; 24 cm. Taking stock of potential perils : what could go wrong? -- Avoiding the avoidable : an ounce of prevention -- Contingency planning : preparing today for tomorrow's problems -- Crisis recognition : where there's smoke there's fire -- Containment : preventing a bad situation from becoming worse -- Crisis resolution : the road to recovery -- Mastering the media : make it your story -- Learning from your experience : gather lessons where you find them. Includes bibliographical references (p. 127-150) and index. Crisis management 658.4/056 HAV 9781591394372 040211 20210619144517.0