01379cam a22002654a 4500999001500000003000400015005001700019008004100036020001800077040000800095041000800103082002900111110004000140245005400180246002200234260006000256300002600316440004900342504006400391505045700455650002900912710003500941942001200976952012500988  c8229d8229OSt20210619144517.0040211s2004    mau      b    001 0 eng    a9781591394372  cAEF  aeng00222nd ed.a658.4/056bHAV  aHarvard business review press9181100aHarvard business essentials :bcrisis management.30aCrisis management  aBoston, Mass. :bHarvard Business School Press,cc2004.  axix, 155 p. ;c24 cm. 4aThe Harvard business essentials series91812  aIncludes bibliographical references (p. 127-150) and index.0 aTaking stock of potential perils : what could go wrong? -- Avoiding the avoidable : an ounce of prevention -- Contingency planning : preparing today for tomorrow's problems -- Crisis recognition : where there's smoke there's fire -- Containment : preventing a bad situation from becoming worse -- Crisis resolution : the road to recovery -- Mastering the media : make it your story -- Learning from your experience : gather lessons where you find them. 0aCrisis management.918132 aHarvard Business School.91814  2ddccBK  00102ddc4070aAEFbAEFcC39S195d2021-06-19eGraticeg495.00o658.4/056 HAVp6050r2021-06-19v495.00w2021-06-19yBK