TY  - BOOK
AU  - Lundin,Stephen C.
AU  - Paul,Harry
AU  - Christensen,John
TI  - Fish!: a remarkable way to boost morale and improve results 
SN  - 9780340822395
U1  - 658.3/14 21
PY  - 2000///
CY  - New York
PB  - Hyperion
KW  - Employee motivation
KW  - Customer services
ER  -